
By Sosena T.
Refreshing, gentle, welcoming. After leaving the uncomfortable heat of Princeton, New Jersey, and stepping into the conditioned air of the Princeton Record Exchange, you can’t help but feel all of these things. That also extends to how Jon Lambert approaches every aspect of his craft, running the famous record store — from the way he buys records to the weddings that take place in the store to the healthcare he covers for his employees.
After sitting down with Lambert, he expressed a sense of responsibility to repair the previously broken AC unit, even though it would require $11,000. Money that could’ve been used, he wished, for buying new records — a way to increase profits. But he couldn’t let his customers or his community lose their haven from the scorching temperatures. Lambert serves the Princeton area through the passionate work he does at his store. He’ll pay any price if that means people of all backgrounds feel comfortable in the Princeton Record Exchange.
Throughout the sit-down interview, the local music enthusiast opened up gradually about his passions. When asked about his workers and work environment, he lit up with excitement, a glimpse into his motivation for continuing the work he does.
In some ways, small businesses bear the same financial expectations as large corporations but operate on smaller capital. On top of rent, cash-flow management, and taxes, Lambert provides health insurance to all 17 of his workers, in addition to the fair wages he pays them. To him, these people aren’t just minds and hands that make his business succeed — they’re family. “Hey, you pay them fair, you treat them fair, and maybe you make a little less money, and you spread that around so that people can be human,” he says.
Human. It’s something we all are, but sometimes the idea gets muddled in the business world. However, Lambert makes the value of human life central to his work. This isn’t a strategy to attract customers but a genuine reflection of his character. Lambert shared a personal memory from 2020, the hardest year for small businesses. The pandemic didn’t single out who it affected: Young or old, poor or rich, it impacted everyone. COVID-19 affected both large and small companies, but to different degrees. After informing us that the Princeton Record Exchange was forced to shut down, he took a deep breath before continuing. The lack of cash flow forced Lambert to lay off his entire staff. Without their workplace and amid a global crisis, especially for Lambert—whose core principles include “courtesy and respect and kindness” — this was profoundly difficult. Despite these hardships, he stayed true to his values by continuing to pay for his employees’ health care for as long as he could after they were laid off. For nearly everyone, one major concern during the pandemic was access to healthcare. While Lambert couldn’t keep the store open, he made sure no one who helped make his business special was left alone in a nightmare.
Several days after my interview with Lambert, a press conference was held with Mayor Mark Freda of Princeton City. Sitting in the makeshift briefing room, I kept in mind the noble character of the owner of 20 S Tulane St, Princeton, NJ, and decided to ask about policies that support local small businesses, such as the city’s “music fairy-godfather.” Mayor Freda responded with enthusiasm, proud to highlight major contributors to Princeton’s community and economy. He mentioned the special improvement districts (SIDs) and how they benefit the city, noting that businesses make up 20 percent of the tax base, which helps reduce the tax burden on homeowners, a critical issue in the state. This shows how diverse and supportive local businesses can be for their community.
Overall, it’s safe to say that owning an independent business has clear challenges, like the absence of corporate funding, but are those trade-offs worth it? For Lambert, the answer will always be yes.

